MamSupport
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Frequently asked questions
What is Mam?
Mam is a companion app for pregnancy and after birth: it helps you log readings, gives you a small step each day, suggests meals and shares reference information with sources. Mam is not a medical service.
Where is my data stored?
On your phone. Mam has no accounts, so nothing syncs to a server. If you change phones, use "Download all my data" in the "Your data" screen to keep a copy.
How do I stop sending questions or photos to the AI?
Go to the "Your data" screen in the app and turn off sending questions to the AI assistant or sending meal photos for AI analysis. When these are off, Ask Mam uses prewritten answers and you type in dish names yourself.
Why didn't Ask Mam answer my question?
Mam only answers questions about pregnancy, postpartum and infant care, and only when reliable sources are available. The free version includes 3 questions per day. Questions that mention urgent signs always get guidance, even when you are out of questions.
How do I cancel Mam Plus?
iPhone: Settings > [your name] > Subscriptions > Mam > Cancel Subscription. Android: Google Play > profile icon > Payments & subscriptions > Subscriptions > Mam > Cancel. Uninstalling the app does not cancel your subscription.
I bought Plus but the app still shows the free version?
Open the Mam Plus page in the app and tap "Restore purchases", using the same Apple ID or Google account you paid with. If that does not work, email us with a screenshot of your receipt.
How do I get a refund?
Purchases are handled by Apple or Google. On iPhone, request a refund at reportaproblem.apple.com. On Android, request it from your Google Play order history.
How do I delete all my data?
Go to the "Your data" screen and choose "Delete account and data". All readings, journal entries, meals and settings on your phone will be permanently deleted.
Do Mam's notifications reveal that I am pregnant?
Turn on "Hide notification content" in the "Your data" screen. Your lock screen and widgets will then only show "Mam has a reminder".
What language is the PDF report of my readings in?
If you use Mam in English, the PDF report is in English.
Report a bug or share feedback
Email hotro@mambau.store with your phone model, OS version and a short description. Please do not send test results or detailed health information by email.